Privacy policy

Welcome to the PLUS Care Givers Privacy Policy. We understand that your personal data is deeply personal and that you trust us with information that may be of considerable importance to your professional and personal life.

We value that trust and are fully committed to safeguarding the personal data you share with us. Our goal is to give you confidence that we manage your information ethically, securely, and transparently.

PLUS Care Givers (hereinafter “we,” “us,” “our,” or “PLUS Care Givers”) is a UK-based healthcare recruitment and staffing agency dedicated to connecting qualified healthcare professionals with reputable healthcare organizations, including hospitals, clinics, care homes, and other medical facilities.

Whether you are a healthcare professional seeking career opportunities, a potential client looking to recruit top talent, or simply an interested visitor exploring what we do, this Privacy Policy has been designed with you in mind. We want to make it as straightforward and human as possible, avoiding technical jargon where we can, and explaining not just what we do, but why we do it.

This Privacy Policy outlines how and why we collect, store, use, and share your personal data when you visit our website at https://pluscaregivers.co.uk/ (the “Website”), when you engage with us about opportunities, or when you communicate with us through other means. We aim to be fully transparent about our data processing activities, help you understand your legal rights, and ensure you know how to exercise them.

By reading this Privacy Policy, you’ll gain insight into:

Who we are and what we do.
The types of information we collect and why we need it.
How we use and protect your data.
When and how we share your personal data with trusted partners.
Your legal rights and how you can control or update your personal information.
How you can contact us for more details or to exercise any of your data protection rights.

Your privacy matters. If at any point something here is unclear, or you’d like to discuss any part of our practices, please reach out using the contact details provided at the end of this Privacy Policy.

Who We Are

PLUS Care Providers is a specialist healthcare recruitment and staffing agency operating primarily in the United Kingdom. Our mission is to empower individuals and families by providing easy access to compassionate and reliable care services. We strive to be the bridge between those in need of care and the providers dedicated to enhancing their quality of life. We offer a range of services, including assisting healthcare professionals in finding suitable roles that match their qualifications and interests, and helping families find the right care for themselves and loved ones.

In carrying out these duties, we handle a variety of personal data, including details pertaining to employment history, qualifications, and professional references. We also interact with healthcare providers, administrative staff, and other individuals who may reach out to us to learn more about our services. Rest assured, when we process personal data, we do so with the utmost care and diligence, maintaining strict standards to ensure compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

Data We Collect

We appreciate that the information you share with us is personal, and we are committed to collecting only what is necessary to help us serve you better. The types of personal data we gather may vary depending on who you are (e.g., a healthcare professional seeking opportunities, a healthcare organization’s representative, or a general website visitor) and the nature of our interactions.

Personal Identification Information
When you engage with us—whether by filling out a form on our Website, sending us an email, calling us, or meeting in person—we may collect:

Contact Information: Your full name, email address, telephone number, postal address, or any other relevant contact details you provide.
Employment and Professional Data (for Healthcare Professionals): Your current and past job titles, employment history, CV/resumé, professional qualifications, certifications, areas of specialization, registration numbers (e.g., NMC or GMC registration if you’re a nurse or doctor), educational background, and references.
Other Relevant Personal Details: If you apply for certain roles, you may share information about language skills, specializations, training certificates, and any other data that would help match you with suitable positions.

Communication Data
We may collect details of any communications you have with us, including email exchanges, phone call notes, chat messages, or letters. This helps us track how we’ve assisted you in the past and ensures we respond promptly and thoroughly in the future.
Technical Data
When you visit our Website, we may automatically gather certain technical information:

IP Address and Browsing Data: This helps us understand where our visitors come from (regionally speaking) and how they navigate the Website, so we can improve user experience.
Device Information: Such as the type of device you use, operating system, browser type, and screen resolution.
Cookies and Similar Technologies: We use cookies to remember your preferences, help you navigate the Website efficiently, and understand usage trends. For more detail, please see our “Cookies and Tracking Technology” section.

All of the above data is collected for the purpose of improving our services, ensuring proper communication, and facilitating the best possible matches in recruitment and staffing. We never collect more information than we genuinely need, and we always strive to be transparent about why we need it.

How We Use Your Data

We believe in putting your data to work for you, not for anyone else. Every piece of information we request or receive from you is intended to make your experience smoother, your opportunities broader, and your interactions with us more meaningful.

Supporting Recruitment and Staffing Services
If you are a healthcare professional:

Job Matching and Placement: We use the information you share—such as your qualifications, employment history, and areas of expertise—to identify suitable roles within our network of healthcare organizations. Our goal is to match your professional profile with positions that truly reflect your skills, ambitions, and values.
Credential Verification: By collecting references, certifications, and professional registration details, we help ensure that all parties involved—both candidate and employer—have confidence in the hiring process. This data helps us maintain a credible and reliable pool of professionals.

If you are a representative of a healthcare organization:

Identifying Suitable Candidates: Your provided business contact information and the details of roles you need to fill help us connect you with top-tier professionals who match your organizational culture, requirements, and care standards.

Communication and Customer Support
We use your contact information to respond to inquiries, clarify details, send updates on potential opportunities, or follow up after an introduction. Whether you’ve reached out to ask about a job posting or to explore staffing solutions, our aim is to provide timely, helpful, and knowledgeable support.
Improving Our Website and Services
By examining technical and usage data, we identify how visitors engage with our Website. This may include which pages are most visited, how users navigate through the site, and what kind of content is most valuable. We use these insights to optimize the user experience, streamline navigation, and ensure that you find what you need with minimal effort.
Compliance and Legal Obligations
In some cases, we may need to process and retain certain data to comply with legal, regulatory, or contractual obligations. For instance, employment-related records may need to be stored for specific time periods as required by UK law or professional regulatory bodies.

Throughout all these uses, we maintain a human approach. We are not interested in harvesting your personal data for any purpose that doesn’t serve you or our legitimate business interests aligned with legal and regulatory requirements. We do not sell your personal data. Our guiding principle is to treat your information with the same respect and confidentiality we would expect for our own.

Sharing Your Data

We understand that sharing your personal data can feel like a leap of faith. That’s why we want to be transparent about when, why, and with whom we share your information. Our default position is to keep your data confidential. However, in order to deliver our services effectively, there may be instances when data needs to be shared responsibly and securely.

Partner Healthcare Organizations and Employers
If you are a healthcare professional seeking roles, we may share elements of your professional profile—such as your CV, qualifications, and references—with healthcare facilities that are actively recruiting. We only share this data once we have discussed potential opportunities with you and believe the role could be a good fit. We do not send your information out indiscriminately. Instead, we take a measured, consultative approach, always aiming for a match that aligns with your career goals and the employer’s needs.
Service Providers and Contractors
We may rely on trusted third-party service providers to support certain functions, such as website hosting, data storage, or analytics. These providers are carefully selected, bound by strict contractual terms, and obligated to protect your personal data in line with our standards and legal requirements. They are not allowed to use your data for their own purposes and must follow our instructions.
Legal and Regulatory Bodies
In rare situations, we may need to disclose personal data to authorities, courts, or regulators. This might happen if we are compelled by law, responding to a legal request, or cooperating with a government investigation. In such circumstances, we will share only what is necessary and ensure any such disclosure is done in full compliance with applicable regulations.
Corporate Transactions
If PLUS Care Givers were to undergo changes—such as a merger, acquisition, or transfer of assets—your personal data may form part of that transaction. We would ensure that any new entity taking over the business respects the principles and commitments outlined in this Privacy Policy.

In every scenario, we have safeguards in place. Before sharing data, we ensure that the recipient is trustworthy, that the transfer complies with applicable laws, and that contractual measures are in place to protect your personal information.

Your Data Protection Rights

We believe that everyone should have meaningful control over their personal data. Under applicable data protection laws, including the UK GDPR, you have certain rights. We want you to know these rights and understand how to exercise them.

The Right to Access
You can request a copy of the personal data we hold about you. This helps you ensure that we are using your information in a fair, transparent way.
The Right to Rectification
If any of the data we hold is incorrect or outdated, you can ask us to correct it. We strive to maintain accurate records, and we encourage you to update us whenever your circumstances change.
The Right to Erasure (“Right to be Forgotten”)
In certain circumstances, you can request that we delete your personal data. For example, if you no longer need our services and there is no legal requirement for us to keep your information, we will remove it promptly.
The Right to Restrict Processing
If you believe our processing of your data is inaccurate or unlawful, or if you object to certain processing activities, you can ask us to restrict the way we use your information until we address your concern.
The Right to Object
You can object to how we process your personal data if you believe it impacts your fundamental rights and freedoms. If we rely on legitimate interests to process your data, we will stop processing it unless we have compelling reasons to continue.
The Right to Data Portability
Where processing is based on your consent or a contract, and where processing is automated, you have the right to receive your personal data in a commonly used, machine-readable format. You can also ask us to transfer this data directly to another provider if it’s feasible.
The Right to Withdraw Consent
If we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal.

How to Exercise Your Rights
To exercise any of these rights, simply contact us using the details provided in the “How to Contact Us” section below. We aim to respond to all valid requests within one month, though it may take longer if your request is complex or you’ve made multiple requests. If this is the case, we will let you know and keep you updated.

We take these rights seriously and will always work with you in good faith to address your concerns.

Retention of Data

We retain your personal data only as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. The exact retention period may vary depending on the type of information and the context in which it was collected.

Recruitment and Staffing Records
If you are a healthcare professional who has expressed interest in new roles, we may retain your CV, contact details, and related data for as long as you remain active in our talent pool. This allows us to continually match you with opportunities. If you decide you no longer wish to be considered, we will remove or anonymize your data in line with your instructions and our legal obligations.
Inquiry and Communication Data
If you contact us with a general inquiry—perhaps about available positions or a request for information on our services—we typically keep that correspondence for a set period of time (usually up to two years) to help us improve our customer service and maintain records of our interactions.
Legal and Regulatory Requirements
Certain data may need to be retained for longer periods. For example, if we have placed you in a role and there are regulatory requirements to keep certain records (such as confirmation of qualifications or proof of right to work), we will hold onto that data for the legally mandated time frame.

In all cases, once the retention period expires or the purpose for which we collected the data no longer applies, we will either securely delete or anonymize the information, ensuring that it can no longer be associated with you.

Security Measures

Your trust is paramount, and we take the security of your personal data seriously. We have implemented a range of technical and organizational measures to protect your information from unauthorized access, misuse, accidental loss, or alteration.

Technical Protections
We use industry-standard security solutions, including data encryption, firewalls, secure servers, and regular vulnerability assessments. For instance, when you submit your personal details through our Website, the data is transmitted over secure, encrypted channels.
Organizational Safeguards
We limit access to your personal data to only those members of staff who need it to perform their duties. Our employees and contractors undergo regular training on data protection best practices, ensuring everyone who handles your data is aware of their responsibilities.
Regular Audits and Assessments
We continuously review and update our data protection measures, keeping abreast of the latest industry standards and regulatory guidance. We conduct periodic audits to ensure that our policies and procedures remain effective and compliant.

While we do our utmost to protect your data, we must acknowledge that no internet-based service can be entirely secure. We will, however, respond swiftly and responsibly to any suspected breach, and we will inform you and the relevant authorities if required by law.

Cookies and Tracking Technology

Our Website uses cookies and similar technologies to enhance your browsing experience, understand user behavior, and improve our services. Cookies are small text files placed on your device to remember your preferences or track certain aspects of your visit.

Types of Cookies We Use

Essential Cookies: Necessary for the Website to function correctly. Without these, certain features may not operate as intended.
Analytics Cookies: Help us understand how visitors interact with the Website. They give us insights into which pages are popular, how long people stay on the site, and where they come from, enabling us to improve our content and design.
Preference Cookies: Remember your settings and preferences, such as language or region, so you don’t have to reselect them each time you visit.

Managing Your Cookie Preferences
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable all cookies, some parts of our Website may not function properly. We provide a cookie banner and cookie settings tool to help you manage which cookies you allow, putting you in control of your online experience.

Legal Basis for Processing Data

Under UK and EU data protection law, we must have a valid legal reason (“legal basis”) for processing your personal data. These include:

Consent
We may rely on your consent to process certain data, especially when you sign up for updates, newsletters, or other marketing communications. You can withdraw your consent at any time.
Contractual Obligations
If we are helping you apply for a role or facilitating employment, we need to process certain personal data to fulfill our contractual obligations to you (e.g., connecting you with potential employers).
Legitimate Interests
We may process data when it is necessary for our legitimate interests, and those interests are not overridden by your data protection rights. For example, we have a legitimate interest in analyzing how visitors use our Website to improve our services.
Compliance with Legal Obligations
In some cases, we must process certain personal data to comply with legal requirements, such as verifying the qualifications of healthcare professionals or retaining certain records for regulatory bodies.

How to Contact Us

Your feedback, questions, or requests regarding your personal data and our Privacy Policy are always welcome. We encourage open communication, and we are committed to addressing your concerns in a timely and transparent manner.

Contact Details:

Email: care@pluscaregivers.co.uk
Postal Address: PLUS Care Givers, 603 London Road, Westcliff on Sea, Southend on Sea, SS0 9PE, United Kingdom
Telephone:033013 35877 / 07432 249184 / 07541067097

If you feel that we have not adequately resolved your data protection concerns, you have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO), at https://www.ico.org.uk/.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, the law, or best practices in data protection. We will always post the most recent version of the Privacy Policy on our Website. If there are significant changes that affect how we handle your personal data, we will notify you by means we deem most appropriate (for example, an email or a prominent notice on our Website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and process your personal data. Your continued use of the Website or our services after any updates constitutes your acceptance of the revised terms.

We know how important it is for you to feel confident and secure when sharing personal data. By being transparent about what information we collect, why we need it, and how we safeguard it, we hope to build and maintain your trust. At PLUS Care Providers, we take pride in our ethical, human-centered approach to data protection—one that respects your rights, upholds the highest standards of compliance, and genuinely seeks to support you in achieving your professional goals or meeting your healthcare staffing needs.

Thank you for placing your trust in us. If you have any questions, please don’t hesitate to get in touch. Your privacy matters, and we are here to ensure it is protected every step of the way.